Dear Patients,
Patient and staff safety are our top priority here at Ladywood Clinic. And as you are mostly likely aware, a pandemic for Coronavirus disease (COVID-19) is ongoing, and it is present in South Australia. As a response to the current pandemic there will be some small changes to our practice in order to help protect both our patients and our staff.

We first ask that you call the clinic in advance and tell us if you are suffering from cold or flu like symptoms. This can include, but not limited to, fever, coughing, sneezing, shortness of breath, and muscle aches and pains. It is also vital that you tell us in advance if you have been overseas in the last 14 days, and/or if you have had close or casual contact in 14 days before illness onset with a confirmed or suspected case of COVID-19. We will also be asking all our patients these questions when booking in for appointments.

As always, if you ever have serious symptoms, such as difficulty breathing and/or chest pain, call 000 for urgent medical help. Please advise the phone operator if you have any reason to believe you are currently ill with COVID-19.

If you think you may have COVID-19, consider attending a COVID-19 Clinic. These clinics are specifically for people who have COVID-19 symptoms (especially fever or cough) AND have recently returned from overseas OR have had contact with a known COVID-19 case. The closest clinic to Ladywood Clinic is at the Lyell McEwin Hospital and is open from 8am-8pm 7 days a week.

If you are needing to have an appointment with one of our doctors for if you have reason to believe you have COVID-19, or for whatever reason you can’t leave your home to attended the COVID-19 clinic, we ask that you call the clinic first and speak to one of our staff .

If a swab for COVID-19 is determined to be necessary we may organise for you to attend the SA Pathology Drive Through Testing. This is because currently the clinic does not have access to the Personal Protective Equipment we need to protect our clinical staff from possible cases of COVID-19.

If you have cold and flu like symptoms but haven’t been overseas or in contact with someone with COVID-19, don’t hesitate to call us to make an appointment if you are wanting to see one of our doctors.

For your appointment with one of our clinical staff you may be asked to wait in your car rather than inside in the waiting room. If this applies to you, you will be advised of this when making your appointment and you will be asked to call us when you arrive to this clinic and wait in your car.

We also ask that you pay for your appointment with credit card, preferably pay-Wave, rather than with cash, to protect our staff from possible infection.

If you are well but concerned, or unsure what to do when sick, you can get more information specifically for COVID-19 by calling the Coronavirus Information Hotline on 1800 020 080. The line operates 24 hours a day, seven days a week.

 

What should I do if I’m sick? What are my options?

As always, if you ever have serious symptoms, such as difficulty breathing, call 000 for urgent medical help. Please advise the phone operator if you have any reason to believe you are currently ill with COVID-19.

If you think you may have COVID-19, consider attending a COVID-19 Clinic. These clinics are specifically for people who have COVID-19 symptoms (especially fever or cough) AND have recently returned from overseas OR have had contact with a known COVID-19 case.

The closest clinic to Ladywood Clinic is at the Lyell McEwin Hospital and is open from 8am-8pm 7 days a week.

Other clinics are available on the SA Health website

If you have cold and flu like symptoms but haven’t been overseas or in contact with someone with COVID-19, don’t hesitate to give us a call. You still may be asked to wait in your car and wear a face mask as a precaution.

All the staff here at Ladywood Clinic appreciate everyone’s understanding and compliance with these new changes. We understand these are stressful times but with your help we can all stop the spread of COVID-19 and other viral illnesses, and help protect the people of our community. If you have any other issues give us a call on 8263 6521, but please be patient as we are having a lot of phone calls during these times.

Get the Latest updates from SA Health by clicking here 

For more information on COVID in other languages please click here