Feedback

How does your feedback help?

Improvements made to this practice often come from suggestions and ideas provided by you.

Some of the improvements we have made are:

·         Online bookings·         New wheelchair
·         Height adjustable chairs·         SMS appointment reminders
·         Televisions for waiting rooms·         Improved reading matter
·         More nurses·         More doctors

In a recent survey, patients were asked how we could improve the quality of care, and the quality of service, provided to them.  We are grateful for the many positive responses received.

This is the feedback report from the survey conducted this month (May 2022)

Patient feedback form

Please take the time to complete our short questionnaire available in the waiting room of each surgery or click below to download.  Your feedback is valuable information that helps us to improve our services to you. Please let us know what you think of the service provided and how we can improve it.

Feedback Form

If you have any concerns with any service offered by the Practice please direct your queries to:

Mrs Kristy Morataya

Practice Manager
Ladywood Clinic
184 Ladywood Road
Modbury Heights SA 5092
Telephone: 82636521

This practice has a protocol for the handling of complaints. You can be assured that your complaint will be dealt with in a sincere and professional manner. Should you feel your complaint has not been dealt with satisfactorily you may direct your concerns to:

Health & Community Services Complaints Commissioner
PO Box 199
RUNDLE MALL  SA  5000

Ph: (08) 8226 8666
Toll Free Country SA: 1800 232 007
Website:  hcscc.sa.gov.au
Email:  info@hcscc.sa.gov.au

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